1. Outlook Won't Open Loading Profile
If your Outlook 2016 / 2013 hangs up when loading mail profile or receiving or sending e-mails, I offer a few tips in this article that will help you to fix this problem.

Run Outlook in the Safe Mode and disable Add-Ins

First of all, it is recommended to start Outlook in the Safe mode:
outlook /safe.
In this mode, Outlook is loaded with plugins and extensions disabled. Starcraft 2 campaign mods.
If there are no problems in the safe mode, it is recommended to disable additional modules one at a time (Options -> Add-Ins -> COM Add-ins -> Go).

Disable hardware acceleration

Hardware graphics acceleration feature appeared in Office 2013. It is designed to improve the appearance, responsiveness and smoothness, as well as windows scaling in Office applications. By default, hardware graphics acceleration is enabled in Office 2013 / 2016, however sometimes it can have a reverse effect — Office applications (including Outlook) can hang when rendering windows with contents. As a rule these problems occur on computers with older or integrated graphic cards, when there are 2 or more GPU, or outdated video drivers are used.
In this case, it is recommended to disable hardware acceleration in MS Office. To do it, check the following in Outlook settings: Disable hardware graphics acceleration (Options-> Advanced -> Display)
Save the changes and close all Office applications
Tip. The hardware acceleration mode is applied immediately for all MS Office applications.
You can disable hardware acceleration using the registry as well. Just create a DWORD parameter DisableHardwareAcceleration with the value 1 in the following registry branch:
  1. For Office 2013 — HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0CommonGraphics
  2. For Office 2016 — HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonGraphics
You can deploy this registry change to multiple domain computers using GPO.

PST and OST file size

Check the size of PST and OST files on your computer. If it exceeds 10-20 GB, there can be Outlook performance problems. It is not recommended to exceed these values.

Check PST file integrity with Scanpst.exe

Low Outlook performance may be a result of PST/OST file integrity or structure issues. It is recommended to check these files and repair any errors using the integrated tool — scanpst.exe (Inbox Repair Tool).

Recreate Outlook profile

If the methods described above did not help, remove the e-mail configuration profile in Outlook and create it again, or completely reinstall MS Office.

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Reasons for Occurrence of Error:
Outlook is advanced yet complex emailing application. Let’s see some reasons resulting in “Outlook-not-responding-after-sending-email” error.
Outlook
  • As Outlook’s add-ins do not turn to be reliable sometimes leading to the wrong functioning of the program. Outlook archives Inbox mails for mailbox’s size reduction. But, mailbox size keeps on increasing with constantly adding up items; thus struggling to give smooth access to mailbox, eventually ending up as “Microsoft Outlook not responding when sending email” error.
  • Additionally, any advanced security setting in any anti-virus program prevents Outlook from functioning aptly.
  • There are other causes too for this error. This error is a frequent one if Outlook program hangs/freezes while sending mails.
Quick Fix: In most of the cases,the main reason behind this error is corruption in Outlook data file (. PST). Therefore, you can try SysTools Outlook PST Repair tool for one-stop solution.
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Common Causes for Error: Outlook Not Responding When Sending Email

  • MS Outlook program is an outdated one
  • Outlook program is in use by more than one process
  • Conflicts in Outlook’s add-ins
  • Bulky mailbox
  • Corruption in any MS Office program
  • Corrupted/Damaged Outlook’s data file or files
  • Conflicts of antivirus programs with MS Outlook.
  • Corrupted user’s Outlook profile
  • Conflicts of other programs with MS Outlook

Top 10 Tips to Resolve Error

You can try the following solutions that will enable you to Overcome the Error Microsoft Outlook Not Responding When Sending Email in Outlook 2007, 2013: Civilization 4 leader traits.

#Tip1: Outlook.exe Process End:

  • Use this when Outlook is used by more than one process
  • Start Windows’ Task Manager
  • Press Ctrl + Alt + Del, or right-click taskbar
  • Select “Start-Task-Manager“
  • Switch to “Processes” tab
  • Click OUTLOOK.EXE for choosing it
  • Click “End Process” button.

#Tip2: Outlook to be started in Safe mode:

  • Start Outlook in safe-mode as it loads it without add-ins and any customization file.
  • Hold “Ctrl” key down
  • Click its icon
  • Or Open command line
  • Type outlook.exe /safe.
  • Click Yes for confirming to start the program in Safe-mode

#Tip3: Disable Outlook’s add-ins:

If an error has come for first time, then turn off recent Outlook add-ins.
  • First, go to Tools
  • Then, click “Trust Center“
  • Now, choose ‘Add-ins’
  • Finally, click on Go
` In MS Outlook 2010 and 2013
  • Start by switching to File tab
  • Then, click ‘Options’
  • Now, choose ‘Add-ins’
  • Click Go
  • Finally, uncheck add-ins
  • Close dialog

#Tip4: Shut Down Unnecessary Programs

Try closing all programs/applications that are open

#Tip5: Restoring Outlook Data Files

Try repairing Outlook’s data files: Use the built-in utility, Outlook’s Inbox Repair tool to scan damaged/corrupted Outlook’s data files and automatically repair them.
  • Close MS Outlook program
  • Navigate to
    C:Program FilesMicrosoft OfficeOFFICE14 folder for Outlook 2010
    C:Program FilesMicrosoft OfficeOFFICE15 for MS Outlook 2013 version
  • Then, double-click Scanpst.exe
  • Click “Browse” for selecting Outlook’s data file
  • Open “Options” dialog box to choose scan options
  • When done, click “Start”
  • Initiate repair process

#Tip6: Reduce mailbox size

Try creating more than folders in Outlook as Outlook will take much more time to display email items from one single folder while the user navigates to another folder. This way, one can organize emails and can avoid any errors at the same time.
  • Compact Outlook’s data file
  • For MS Outlook 2010 version
  • On File tab, go to Compact option
  • Under Info
  • Go to Accounts Settings
  • Go to Data Files tab
  • After that, choose Personal Folder
  • Then, click Settings.
  • Go to General Tab.
  • Then, click Compact Now
For Outlook 2013/2010 versions
  • Firstly, right-click Personal folder
  • Select Data-File Properties
  • Select Advanced
  • Select Compact Now
  • File size can also be reduced by archiving old email items

#Tip7: Avoid Interruption while Syncing

Synchronization by Outlook must happen without any interruptions so while Outlook synchronizes mail messages/contacts with other devices, do not perform any action at that time to avoid this error – Outlook Not Responding when sending the email with attachments.

#Tip8: Disabling Anti-Virus

Disable your antivirus program if it is outdated

#Tip9: Repair MS Office programs

2019
  • Close MS Office applications
  • Then, open the Control Panel
  • Under “Add-or-Remove-Programs”, right-click on MS Office
  • Then, select Change
  • And then, choose Repair
  • Click Continue button

#Tip10: Secure & Safe Method

When other methods fail to deliver results to resolve error Outlook Not Responding when sending an email with attachments, then a foolproof way to solve the issue is to use a good commercial solution like the one provided by SysTools. Using this Outlook PST File Recovery software, you can recover lost data from Outlook PST file. The application also allows Outlook users to repair Outlook PST files that have got corrupted.
To Conclude
Sometimes, the ScanPST or the Inbox Repair Tool doesn’t work and other ways also cannot fully solve the issue and user fails in repairing Outlook’s PST file or files. In such scenarios, one can make use of some useful third-party software, to Outlook Not Responding when sending an email with attachments.

Frequently Asked Queries

How to resolve Outlook freezing when opening a file ?
This is a common Outlook error and can be fixed by disabling Outlook Add -ins which is creating problem. Also this can be check by opening Outlook account in safe mode.
Why Outlook stuck at processing and stops working suddenly ?
When a user tries to do some big task like deleting or moving a large number of email messages at once. In such situations Microsoft Outlook may get stuck while processing.
Can I open Outlook in safe mode to fix this Outlook not opening issue ?
Yes, trying to open MS Outlook in safe mode is the first step to resolve the issue. It helps users to recognize whether there is an in their user account. Later you can decide how to fix the issue accordingly.
How to solve Outlook 2019, 2016, 2013, 2010 hanging problem ?
Microsoft Outlook hangs frequently when user tries to do some operation on large data file, or when tries to some operation on already opened file. This can be fixed regardless of MS Outlook version effortlessly.
If you are using Office 365 Version 1905 (Build 11629.20196) and higher, please see Outlook won’t open or is stuck at loading profile
There are several things that will cause Outlook to hang on loading the profile. Wait a few minutes to see if it finished loading, if not, troubleshoot the problem using the following methods:
  1. Press Alt+Tab. Are there any windows hidden behind other windows, such as a password dialog or macro error dialog?
  2. Does Outlook load if you start in safe mode? If so, a COM addin could be preventing Outlook from loading. Disable all COM Addins in File > Options > Addins and restart Outlook. Re-enable one addin at a time and restart Outlook to see which is the culprit. (Safe mode instructions are in the article linked above.)
  3. Create a new profile. If you use a POP account, let Outlook create a new pst file. If Outlook loads, either the profile or pst is corrupt.
  4. If you use an Office 365 business email account, use Outlook Diagnostics (Support and Recovery Assistant) to diagnose and repair the problem.
The article at Outlook not responding, stuck at 'Processing,' stopped working, freezes, or hangs has step-by-step instructions to diagnose the cause.

Did you get an Outlook not responding error? Is Outlook stuck on a screen that simply says 'Processing'? Or does Outlook hang, freeze, or stop working when you're opening a file or sending an email message?

There are a number of possible reasons for Outlook to behave this way. We've presented the potential solutions in order from quickest to most time consuming.

Start Outlook in safe mode to fix 'Processing' screen

If Outlook stops responding at a screen that says 'Processing,' you can close Outlook, start it in safe mode, then close it and open it normally to fix the problem.

  1. Close Outlook.
  2. Launch Outlook in safe mode by choosing one of the following options.
    • In Windows 10, choose Start, type Outlook.exe /safe, and press Enter.
    • In Windows 7, choose Start, and in the Search programs and files box, type Outlook /safe, and then press Enter.
    • In Windows 8, on the Apps menu, choose Run, type Outlook /safe, and then choose OK.
  3. Close Outlook, and then open it normally.

If Outlook isn't stuck at a screen that says 'Processing,' or this didn't resolve your issue, continue to the steps below. If those steps don't work, see Need additional help? at the end of this article.

Step 1: Is there a dialog box open?

Some things you do in Outlook ask for confirmation. For example, the first time you try to Dismiss All on a list of reminders, Outlook asks you if you're sure you want to do that. If you don't choose an option on that dialog box, Outlook won't let you do anything else. Check for open dialog boxes. Pressing Alt+Tab will help you switch from window to window and help you see what dialog boxes might be stopping Outlook from responding.

If you can't find a dialog box open, move on to the next step.

Step 2: Make sure Outlook isn't working on a large or long process

If you try to delete or move a large number of messages at once, Outlook can appear to hang, but really, it's working behind the scenes. Check the status bar at the bottom of the screen. If Outlook is performing some operation on hundreds or thousands of messages at once, it might appear to be stuck. Give Outlook a few minutes to finish the process and it should start to work again.

If Outlook isn't working on a large or long process, move on to the next step.

Step 3: Install the latest Windows and Office updates

Outlook works best when it's up to date. We recommend setting Windows Update to automatically download and install recommended updates. Bug fixes, new features, and performance enhancements are released regularly.

If installing the latest updates didn't resolve your issue, move on to the next step.

Step 4: Repair your Office programs

Repairing your Office programs can resolve issues with Outlook not responding, hanging, or freezing. Errors in Office files are repaired automatically.

  1. Quit any Office programs that are running.
  2. In Control Panel, choose Programs and Features.
  3. In the list of installed programs, right-click Microsoft Office 2016 or Microsoft Office 2013, and then choose Change.

If repairing your Office programs didn't resolve your issue, move on to the next step.

Step 5: Repair your Outlook data files

When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors.

If repairing your Outlook data files didn't resolve your issue, move on to the next step.

Step 6: Create a new user profile

Your profile stores a variety of settings that control how Outlook looks and feels. You can create a new profile and then add your email accounts to the new profile.

  1. Close Outlook.
  2. Choose one of the following:
  3. Choose Add, and in the Profile Name box, type a profile name, and then choose OK.
  4. Enter an email address and a password for the primary email account you use in Outlook and then walk through the steps to create the profile.
  5. Once the profile is created, on the Show Profiles dialog, choose Prompt for a profile to be used.
  6. Start Outlook and choose your new profile.

If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile.

Need additional help?

Outlook Won't Open Loading Profile

If you're having issues with Outlook as part of an Office 365 for business subscription, we can diagnose and fix several common Outlook problems issues for you. If our automated tool can't fix your issue, you aren't using Office 365 for business, or you'd like to talk to support, you can contact the Answer Desk.

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Emails stuck in your outbox?

A common complaint of Outlook users is that their email send process takes too long, “hangs,” or traps messages in the outbox. Has that ever happened to you? We collected some troubleshooting instructions that should help you get your messages traveling smoothly again. These steps apply to Outlook 2013 and Outlook 2016.

First step: try re-sending

Go to the Send/Receive tab and click Send All. You’ll see a dialog box showing the results of the process, and your email might exit the outbox. If that doesn’t work, move on to the following steps.

1. Make sure Outlook is online.

In your status bar at the bottom of your Outlook message, you’ll see a status of “Disconnected” or “Trying to Connect” that could explain why your messages aren’t sending. If your mail is hosted on an on-premise Exchange server, it’s possible that the local server is down–you may want to check with your admin. If you use Office 365, check your internet connection, wait a few minutes to make sure it’s not a momentary O365 outage, and try again.

2. Check your mail settings.

Are you sure your mail is supposed to send immediately? If you’ve set a rule to delay message sending, you will see your mail in the outbox for awhile.

3. Is your message being slowed down by a large attachment?

Depending on the speed of your internet service provider, if you’ve attached a large file to your email message, you may see it sitting in the outbox because it’s simply taking awhile to send, and it may be blocking all subsequent emails from sending. (You can counteract this by using OneDrive for Business to collaborate on large files instead.)

4. Use the correct password.

If you recently changed your password, you’ll have to make sure Outlook “knows” the correct password. From the File tab, select Account Settings and Account Settings again. Select your account and click Change. Under Logon Information, in the Password box, type your new password.

5. Re-send directly from the outbox.

If your Outlook settings are configured a certain way, you won’t be able to send emails if you’ve opened or clicked on them after you’ve clicked send, i.e. if you’ve marked them as read from the outbox. If this is the case for you, open your email from the outbox, browse to a new folder so you won’t automatically re-mark it as read, and click Send on the stuck email.
Did these tips work for you? Let us know if you have any other solutions for those pesky stuck emails.